What to include
- Your device model and system version.
- The Frame and Forge version and which edition you use (direct download or Mac App Store), plus your macOS version.
- What you were trying to do, what you expected, and what happened.
Please leave out passwords, access keys, and private records about other people. If we need a file, we’ll suggest a safe way to share it.
Your workspace
Keep a backup before moving a workspace or updating the app. A workspace administrator can help with account access and permissions. For privacy questions, choose “Software support: Frame and Forge” on the contact form and mention privacy.
Read the role and workflow guide to get started.
Common questions
Where is my workspace stored?
The direct download keeps it in the folder you chose, by default in your user Library. The Mac App Store edition keeps it inside the app’s container, or in a folder you allow with File › Allow a Storage Folder. Removing the app does not remove the workspace.
How do I update safely?
Make a complete backup first. Mac App Store and TestFlight copies update through the App Store or TestFlight. If you have a direct download copy, quit Frame and Forge and replace the app in your Applications folder. Check the release notes before updating.
Can I move from the direct download to the Mac App Store edition?
Not automatically yet. The two editions keep their workspaces in different places. Make a complete backup and contact support before switching.
Frame and Forge Field on my phone is suddenly empty.
Frame and Forge Field’s saved work is tied to the office computer’s network address. If that address changed, your saved work is still on the phone under the old address. Don’t clear the phone’s browser data; contact support and we’ll help you reconnect.
A phone with Frame and Forge Field was lost.
Ask your workspace administrator to revoke that phone’s access from the office workspace. The phone holds an access key until it is revoked.
Is my business data sent to Gathered Commons Press?
No. Workspace records stay in your workspace. Read the privacy policy for optional connections.
Does it send proposals, sign contracts or collect payment automatically?
No. You review and share proposals and invoices. A document status is not a legal signature or permit approval, the client portal does not process payments, and connected tools cannot approve business decisions.
Requirements
| Mac | Apple silicon (M1 or later), macOS 26 or later. |
|---|---|
| Field app | A current version of Safari on iPhone or iPad, or Chrome on Android, connected to the office network or to the remote connection the owner set up. |